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Epiphany Return and Refund Policy

At Epiphany, we are committed to ensuring a smooth shopping experience. If you’re not fully satisfied with your purchase, we’re here to help with both returns and refunds. Please read our guidelines carefully to understand how to proceed.

Return Policy:

Conditions for Return:

• Return Window: You may return your product within 30 days of receipt.

• Eligibility: Products must be in their original, unused, unworn condition, with tags still attached and in original packaging.

• Non-Returnable Items: Items such as underwear, swimwear, custom-made, or personalized products are not eligible for return.

• Proof of Purchase: An original receipt or proof of purchase must accompany the returned item.

Return Process:

1. Initiate a Return: To start a return, please contact us at info@epiphany.com.tr with your order number and reason for return.

2. Approval: Once your return is approved, you will receive return instructions and a return authorization code via email.

3. Shipping the Item: You are responsible for shipping the item back to us. The return shipping cost is borne by the customer unless the product was defective or damaged upon arrival.

4. Product Inspection: Once the returned item is received, it will be inspected for compliance with the return conditions.

Refund Policy:

Refund Conditions:

• Refund Eligibility: Refunds will only be issued for items returned in their original, unused, and undamaged condition. We reserve the right to reject returns that do not meet these conditions.

• Refund Method: Once the return is approved, the refund will be processed using the original method of payment. Please note that shipping costs are non-refundable.

Refund Process:

• Refund Timeline: After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.

• Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or returned after the 30-day return window.

Damaged or Defective Items:

• Damaged During Shipping: If the item was damaged during shipping, please report it to the courier and notify us immediately. You may return the item without any additional costs.

• Defective Products: If you received a defective product, please contact us as soon as possible so we can resolve the issue by providing a replacement or a full refund.

For any questions regarding returns or refunds, please contact us at info@epiphany.com.tr.

Thank you,

Epiphany Limited